Shipping policy

DUE TO THE HIGH VOLUME OF ORDERS,  ALL Orders are processed within 3-5 business days (Monday through Friday). Processing time includes the time when your shipping label is created until it is picked up and scanned by your shipping carrier. Due to COVID, we are experiencing delays on postal carriers picking up our packages. We are closed on Sundays and holidays. International orders are processed between 5-7 business days. 

Kindly note, we cannot cancel an order after it has been placed.

Missing Packages

We are not responsible for lost/stolen packages. Once a package has left our facility, USPS will hold all liability if a package is lost/stolen.

Important Information on International Orders:

International shipments may be subject to import customs, taxes, and duty fees, which are charged upon arrival of your package in the country of destination. These fees are the responsibility of the customer to pay, not S.Kat Official's. Unfortunately, we cannot predict what your particular customs, taxes, and duty fees may be. If you wish to receive more information on your country's customs policies please contact your local customs office. Orders that are refused will be charged the original shipping to us, or subject to become a total loss.